Frequently Asked Questions
Frequently Asked Questions
How does ordering work?
We open a weekly changing menu that you order from online.
Orders close at a set time each week so we can cook in batches. Once orders close, we prepare everything fresh and deliver on scheduled delivery days.
When do orders close?
Orders close Sunday at 9pm (unless stated otherwise).
If the menu is still open, you’re good to order. Once it closes, we’re unable to accept custom requests for that week. If we have any leftover meals, these may be advertised separately and are subject to availability.
Why should I order early?
We begin parts of our prep over the weekend, and many meals are made in limited batches.
Ordering before Friday gives you the best chance of getting the meals you want. Once a meal reaches capacity or orders close, we’re unable to make additional batches for that week.
What if I miss the order cut-off?
Once ordering closes, we can’t add extra meals for that week.
You’ll be able to order again when the next menu opens.
When are deliveries?
Delivery days depend on your location across North West Tasmania.
You’ll see delivery details at checkout before you place your order.
What areas do you deliver to?
We deliver across North West Tasmania, including Burnie, Wynyard, Devonport, Latrobe and surrounding areas.
If you’re unsure whether we deliver to you, feel free to get in touch before ordering.
Do I need a subscription?
No.
Order when it suits you. Skip weeks if you don’t need meals. There’s no lock-in.
Are the meals fresh or frozen?
Meals are delivered fresh, but many are freezer-friendly.
If a meal freezes well, we’ll usually note it on the menu so you can plan ahead.
Can I freeze the meals?
Yes — many customers do.
Freezer-friendly meals are ideal for busy weeks or when you want meals on hand without cooking.
How long do meals last?
Meals are sealed and stored chilled.
Shelf life varies by dish, but we always label meals clearly with use-by dates and storage instructions.
How do I reheat the meals?
Meals are designed to be simple to reheat in the microwave.
Reheating instructions are included on the packaging.
Do you cater for dietary requirements?
We offer a rotating menu, which may include vegetarian or lighter options depending on the week.
At this stage, we don’t guarantee suitability for strict medical diets or severe allergies.
Do you offer subsidised meals (NDIS / DVA / SaH)?
Yes.
We provide meals for eligible NDIS, DVA and Supported at Home clients. Please contact us directly so we can talk through options and requirements.
Who do I contact if I have a question about my order?
You can reach us via the Contact page on the website or by replying to your order confirmation email. Our best contact email is admin@prepandservekitchen.com.au.
Please bear in mind that we’re a small business and response times can vary. You’re most likely to receive a faster reply on Wednesdays and Thursdays, when we have admin support available.
Do you accept phone orders?
Not at the moment.
We understand that online ordering isn’t suitable for everyone. We’ll be introducing phone ordering in the future, with customers provided a printed menu. EFTPOS and cash payments will be available.
If this would suit you, please get in touch and we can let you know when phone ordering becomes available.